{"id":10444,"date":"2021-07-04T18:57:10","date_gmt":"2021-07-04T16:57:10","guid":{"rendered":"https:\/\/bistrocharlotte.pl\/complaint-form\/"},"modified":"2026-06-09T10:14:30","modified_gmt":"2026-06-09T08:14:30","slug":"formularz-reklamacyjny","status":"publish","type":"page","link":"https:\/\/bistrocharlotte.com\/en\/formularz-reklamacyjny\/","title":{"rendered":"Complaint form"},"content":{"rendered":"\n<section class=\"b-md-hero alignfull b-md-hero--local b-md-hero--align-center b-md-hero--overlay-dark b-md-hero--text-tone-dark align wp-block-acf-md-hero\">\n\t\t\t<div class=\"b-md-hero__media\">\n\t\t\t\t\t\t\t<div class=\"b-md-hero__image a-image a-image--cover\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1279\" src=\"https:\/\/bistrocharlotte.com\/wp-content\/uploads\/2020\/11\/hero1-min.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"eager\" srcset=\"https:\/\/bistrocharlotte.com\/wp-content\/uploads\/2020\/11\/hero1-min.jpg 1920w, https:\/\/bistrocharlotte.com\/wp-content\/uploads\/2020\/11\/hero1-min-300x200.jpg 300w, https:\/\/bistrocharlotte.com\/wp-content\/uploads\/2020\/11\/hero1-min-1024x682.jpg 1024w, https:\/\/bistrocharlotte.com\/wp-content\/uploads\/2020\/11\/hero1-min-768x512.jpg 768w, https:\/\/bistrocharlotte.com\/wp-content\/uploads\/2020\/11\/hero1-min-1536x1023.jpg 1536w, https:\/\/bistrocharlotte.com\/wp-content\/uploads\/2020\/11\/hero1-min-600x400.jpg 600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<span class=\"b-md-hero__overlay\" aria-hidden=\"true\"><\/span>\n\t\n\t<div class=\"b-md-hero__inner\">\n\t\t<div class=\"b-md-hero__content\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h1 class=\"b-md-hero__heading a-heading a-heading--h1 a-heading--on-dark\">\n\t\t\t\t\t\tComplaint form\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"b-md-form-content b-md-form-content--centered align wp-block-acf-md-form-content\">\n\t<div class=\"b-md-form-content__inner container\">\n\t\t<div class=\"b-md-form-content__body\">\n\t\t\t<h2 class=\"b-md-form-content__title a-heading a-heading--h2\">\n\t\t\tComplaint form\t\t<\/h2>\n\t\n\t\t\t<div class=\"b-md-form-content__content\">\n\t\t\t<p>We\u2019re sorry that something went wrong. Please fill out the complaint form and describe the situation as accurately as possible \u2014 this will help us review your request efficiently.<\/p>\n<p>In your message, please include your order number, purchase date, and a brief description of the issue.<\/p>\n\t\t<\/div>\n\t\n\t<\/div>\n\t<div class=\"b-md-form-content__form\">\n\t\t\t\t\t<div class=\"c-form-shell js-md-form-shell\" data-success-lead=\"We confirm receipt of your submission. We will be in touch regarding next steps.\"><div class=\"c-form-shell__view js-md-form-view\"><form\n\tclass=\"c-form c-form-complaint js-md-form js-form-complaint\"\n\tdata-form-key=\"complaint\"\n\tmethod=\"post\"\n\tenctype=\"multipart\/form-data\"\n\tnovalidate\n>\n\t<div class=\"c-form__global-error js-md-form-global-error\" role=\"alert\" hidden><\/div>\n\n\t<input type=\"hidden\" name=\"form_key\" value=\"complaint\" \/><input type=\"hidden\" name=\"locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"md_form_rendered_at\" value=\"1784397660\" class=\"js-md-form-rendered-at\" \/><div class=\"md-form-hp\" aria-hidden=\"true\" style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden;\"><label for=\"md_form_hp_complaint\">Do not fill in this field<\/label><input type=\"text\" id=\"md_form_hp_complaint\" name=\"md_form_hp_complaint\" tabindex=\"-1\" autocomplete=\"off\" value=\"\" \/><\/div>\n\t<div class=\"c-form__field\">\n\t\t<label class=\"c-form__label\" for=\"complaint-order\">\n\t\t\tOrder number\t\t\t<span class=\"c-form__required\" aria-hidden=\"true\">*<\/span>\n\t\t<\/label>\n\t\t<input class=\"a-input\" type=\"text\" id=\"complaint-order\" name=\"order_number\" required data-field=\"order_number\" inputmode=\"numeric\" \/>\n\t\t<p class=\"c-form__error\" id=\"order_number-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field\">\n\t\t<label class=\"c-form__label\" for=\"complaint-reason\">\n\t\t\tReason for complaint\t\t\t<span class=\"c-form__required\" aria-hidden=\"true\">*<\/span>\n\t\t<\/label>\n\t\t<select class=\"a-input js-form-complaint-reason\" id=\"complaint-reason\" name=\"complaint_reason\" required data-field=\"complaint_reason\">\n\t\t\t<option value=\"\">Select a reason<\/option>\n\t\t\t\t\t\t\t<option value=\"food_product\">Food product<\/option>\n\t\t\t\t\t\t\t<option value=\"quality\">Product \/ service quality<\/option>\n\t\t\t\t\t\t\t<option value=\"delivery\">Delivery<\/option>\n\t\t\t\t\t\t\t<option value=\"other\">Other<\/option>\n\t\t\t\t\t<\/select>\n\t\t<p class=\"c-form__error\" id=\"complaint_reason-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field js-form-complaint-food-fields\" hidden>\n\t\t<label class=\"c-form__label\" for=\"complaint-expiry\">\n\t\t\tProduct expiry date\t\t<\/label>\n\t\t<input class=\"a-input\" type=\"date\" id=\"complaint-expiry\" name=\"expiry_date\" data-field=\"expiry_date\" \/>\n\t\t<p class=\"c-form__error\" id=\"expiry_date-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field js-form-complaint-food-fields\" hidden>\n\t\t<label class=\"c-form__label\" for=\"complaint-opened\">\n\t\t\tProduct opening date\t\t<\/label>\n\t\t<input class=\"a-input\" type=\"date\" id=\"complaint-opened\" name=\"opened_date\" data-field=\"opened_date\" \/>\n\t\t<p class=\"c-form__error\" id=\"opened_date-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field c-form__field--full\">\n\t\t<label class=\"c-form__label\" for=\"complaint-description\">\n\t\t\tComplaint description\t\t\t<span class=\"c-form__required\" aria-hidden=\"true\">*<\/span>\n\t\t<\/label>\n\t\t<textarea class=\"a-input a-input--textarea\" id=\"complaint-description\" name=\"description\" rows=\"3\" required data-field=\"description\"><\/textarea>\n\t\t<p class=\"c-form__error\" id=\"description-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field c-form__field--full\">\n\t\t<label class=\"c-form__label\" for=\"complaint-solution\">\n\t\t\tPreferred resolution\t\t\t<span class=\"c-form__required\" aria-hidden=\"true\">*<\/span>\n\t\t<\/label>\n\t\t<select class=\"a-input\" id=\"complaint-solution\" name=\"preferred_solution\" required data-field=\"preferred_solution\">\n\t\t\t<option value=\"\">Select a resolution<\/option>\n\t\t\t\t\t\t\t<option value=\"refund\">Refund<\/option>\n\t\t\t\t\t\t\t<option value=\"replacement\">Exchange<\/option>\n\t\t\t\t\t\t\t<option value=\"voucher\">Voucher<\/option>\n\t\t\t\t\t\t\t<option value=\"other\">Other<\/option>\n\t\t\t\t\t<\/select>\n\t\t<p class=\"c-form__error\" id=\"preferred_solution-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field c-form__field--full\">\n\t\t<label class=\"c-form__label\" for=\"complaint-photos\">\n\t\t\tProduct \/ label photos (optional)\t\t<\/label>\n\t\t<input type=\"file\" class=\"js-filepond\" id=\"complaint-photos\" name=\"product_photos[]\" data-field=\"product_photos\" data-max-file-size=\"5MB\" data-accepted-file-types=\"image\/jpeg,image\/png,image\/webp\" data-md-max-files=\"5\" data-md-preview-height=\"256\" data-image-preview=\"1\" multiple=\"multiple\" accept=\"image\/jpeg,image\/png,image\/webp\" \/>\t\t<p class=\"c-form__error\" id=\"product_photos-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field c-form__field--full\">\n\t\t<label class=\"c-form__label\" for=\"complaint-name\">\n\t\t\tFull name\t\t\t<span class=\"c-form__required\" aria-hidden=\"true\">*<\/span>\n\t\t<\/label>\n\t\t<input class=\"a-input\" type=\"text\" id=\"complaint-name\" name=\"full_name\" required data-field=\"full_name\" \/>\n\t\t<p class=\"c-form__error\" id=\"full_name-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field\">\n\t\t<label class=\"c-form__label\" for=\"complaint-phone\">\n\t\t\tContact phone\t\t\t<span class=\"c-form__required\" aria-hidden=\"true\">*<\/span>\n\t\t<\/label>\n\t\t<input class=\"a-input\" type=\"tel\" id=\"complaint-phone\" name=\"phone\" required data-field=\"phone\" \/>\n\t\t<p class=\"c-form__error\" id=\"phone-error\" hidden><\/p>\n\t<\/div>\n\n\t<div class=\"c-form__field\">\n\t\t<label class=\"c-form__label\" for=\"complaint-email\">\n\t\t\tEmail address\t\t\t<span class=\"c-form__required\" aria-hidden=\"true\">*<\/span>\n\t\t<\/label>\n\t\t<input class=\"a-input\" type=\"email\" id=\"complaint-email\" name=\"email\" required data-field=\"email\" \/>\n\t\t<p class=\"c-form__error\" id=\"email-error\" hidden><\/p>\n\t<\/div>\n\n\t\t\t<div class=\"c-form__field cf-turnstile\" data-sitekey=\"0x4AAAAAAD3057b4luasnATs\"><\/div>\n\t\n\t\t\t<div class=\"c-form__field c-form__field--full\">\n\t\t\t<label class=\"a-checkbox\" for=\"complaint-consent_complaint_processing\">\n\t\t\t\t<input\n\t\t\t\t\tclass=\"a-checkbox__input\"\n\t\t\t\t\ttype=\"checkbox\"\n\t\t\t\t\tid=\"complaint-consent_complaint_processing\"\n\t\t\t\t\tname=\"consent_complaint_processing\"\n\t\t\t\t\tvalue=\"1\"\n\t\t\t\t\trequired\t\t\t\t\tdata-field=\"consent_complaint_processing\"\n\t\t\t\t\/>\n\t\t\t\t<span class=\"a-checkbox__text\">\n\t\t\t\t\tI consent to the processing of my data for the purpose of handling the complaint.\t\t\t\t\t\t\t\t\t\t\tDetails in\t\t\t\t\t\t<a href=\"https:\/\/bistrocharlotte.com\/pl\/polityka-prywatnosci\/\">privacy policy<\/a>.\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"c-form__required\" aria-hidden=\"true\">*<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/label>\n\t\t\t<p class=\"c-form__error\" id=\"consent_complaint_processing-error\" hidden><\/p>\n\t\t<\/div>\n\t\n\t<div class=\"c-form__actions\">\n\t\t<button class=\"a-button a-button--pill a-button--primary\" type=\"submit\">\n\t\t\tSubmit complaint\t\t<\/button>\n\t<\/div>\n<\/form>\n\t<\/div>\n\t<div class=\"c-form-shell__success js-md-form-view-success\" hidden>\n\t\t<div class=\"c-success\">\n\t\t\t<div class=\"c-success__icon\" aria-hidden=\"true\"><\/div>\n\t\t\t<h3 class=\"c-success__title js-md-form-success-title\"><\/h3>\n\t\t\t<p class=\"c-success__lead js-md-form-success-lead\"><\/p>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10444","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bistrocharlotte.com\/en\/wp-json\/wp\/v2\/pages\/10444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bistrocharlotte.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bistrocharlotte.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bistrocharlotte.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bistrocharlotte.com\/en\/wp-json\/wp\/v2\/comments?post=10444"}],"version-history":[{"count":2,"href":"https:\/\/bistrocharlotte.com\/en\/wp-json\/wp\/v2\/pages\/10444\/revisions"}],"predecessor-version":[{"id":40723,"href":"https:\/\/bistrocharlotte.com\/en\/wp-json\/wp\/v2\/pages\/10444\/revisions\/40723"}],"wp:attachment":[{"href":"https:\/\/bistrocharlotte.com\/en\/wp-json\/wp\/v2\/media?parent=10444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}