Bistro Charlotte Website and Online Shop Terms and Conditions

§ 1 General

  1. The Site available at www.bistrocharlotte.com and the Online Shop available at www.bistrocharlotte.com/sklep are managed by Maison Charlotte spółka z ograniczoną odpowiedzialnością, with its registered office in Warsaw at ul. Piękna 11B, lok. 2, 00-549 Warsaw, NIP Tax ID: 7010251730, REGON Business ID: 142545525, entered in the Register of Businesses of the National Court Registry, maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Department of the National Court Registry, with the KRS Registration No: 0000363133, email address info@bistrocharlotte.com.
  2. The Terms and Conditions are intended for Consumers and Businesses using the Site and Online Shop and set out the terms and conditions of use of the Site and Online Shop, the terms, conditions, and procedure for concluding sales contracts with the Customer via the Site and Online Shop, the terms and conditions for booking tables in the Seller’s Restaurants via the Site and Online Shop, and the terms and conditions for the Seller’s provision of free services by electronic means.
  3. Terms and Conditions for Deliveries, Returns and Complaints  are an integral part hereof.

§ 2 Definitions

  1. Delivery – a factual act of delivering the Product specified in the Order to the Customer by the Seller via the Delivery Partner.
  2. Delivery Partner – the courier service provider which the Seller cooperates with in making Deliveries.
  3. Weekday – any day from Monday to Friday, excluding public holidays.
  4. Order Form – an interactive form available in the Online Shop which makes it possible for the Customer to place an Order, specifically by adding Products to their Basket and specifying the terms and conditions of the Sales Contract, including the delivery and payment method.
  5. Customer – anyone using the Site, in particular concluding a sales contract with the Seller via the Online Shop or the UpMenu Platform, and anyone to whom services may be provided by the Seller by electronic means.
  6. Consumer – a natural person concluding a sales contract with the Seller via the Online Shop or UpMenu Platform, where the sales contract is not directly related to the Consumer’s business or professional activities.
  7. Customer Account – an individual Customer account set up by the Seller for the Customer after Registration.
  8. Basket – an element of the Shop’s software in which the Products selected by the Customer from the Online Shop are displayed.
  9. Sole Trader – a natural person who concludes a contract directly related to their business activities, where the contract is not of professional nature for them, and where such professional nature would be demonstrated in particular by their object as disclosed on the basis of the laws and regulations concerning the Central Register and Information on Economic Activity.
  10. UpMenu Platform – the platform through which the Customer can place an order for a selected Product on the Seller’s Site.
  11. Product – goods offered by the Seller via the Online Shop or the UpMenu Platform.
  12. Business – a natural person, a legal person, or an entity without legal personality to which an act grants legal capacity, conducting business or professional activities on its own behalf, concluding a sales contract with the Seller via the Online Shop or Site.
  13. Terms and Conditions – these Website and Online Shop Terms and Conditions
  14. Registration – an optional factual act performed in the manner set out in the Terms and Conditions, which the Customer may perform in order to create a Customer Account and use the functionalities of the Online Shop more easily.
  15. Restaurant – an establishment where the Seller’s stationary food service activities take place.
  16. Seller – Maison Charlotte spółka z ograniczoną odpowiedzialnością, with its registered office in Warsaw (postcode: 00-549) at ul. Piękna nr 11B, lok. 2, NIP Tax ID: 7010251730, REGON Business ID: 142545525, KRS Registration No: 0000363133.
  17. Site – the site on which the Seller operates the Online Shop: www.bistrocharlotte.com/sklep and makes the UpMenu Platform available.
  18. Online Shop – the online shop operated by the Seller at www.bistrocharlotte.com/sklep.
  19. Sales Contract – a sales contract concluded electronically between the Customer and the Seller under the Terms and Conditions; a service contract or a contract for a specific work (umowa o dzieło), depending on the properties of the Product, is also a sales contract within the meaning of these Terms and Conditions.
  20. Electronic Service (E-Service) – services provided by the Seller to the Customer via the Online Shop, using its functionalities.
  21. Order – the Customer’s declaration of will made by means of the Order Form, aimed directly at concluding a Sales Contract with the Seller.